"I followed my duty and your cue, unless unexpectedly an obstacle stood between me and fulfillment. […] Coincidence, of which we are not masters.” When Goethe wrote these lines in “Iphigenie”, he was at the peak of his career as a reform politician under Duke Carl August, so he was in the midst of the perils of change processes. Yes, the good old coincidence, of which we are not the masters. Nothing beats good excuses. A specialty for Claudia.

“Whatever the reason for procrastination, often individual symptoms are addressed, or procrastination itself is identified as the problem. From a systemic point of view, there is initially only one difference – between processes that are carried out on time and processes that are not carried out on time.”

The effects and the information contained therein are of interest for the entire system and the achievement of goals: are they functional or non-functional? In her analysis, Claudia distinguishes between three categories, each of which requires its own form of intervention:

• Unconscious, unintended procrastination
• Conscious, reflected procrastination
• Procrastination as a "legal" form of resistance

Like Claudia's focus, our attention is repeatedly drawn to organizational systems that inherently strive for stability and self-preservation, raising the question: how can change and learning even take place in this context? The answer is: through perturbation, i.e. through impulses that enable the organization to make necessary adjustments.

Such a process can be largely “painless”. This is also shown by Claudia's seminars and workshops. Claudia works with playful elements, visualizations and memorable practical examples that make the material clear, understandable and "rememberable". Their variety of methods provides variety, increases motivation and increases receptivity. An open and appreciative working atmosphere also makes "difficult" topics seem easier.